Millions of Americans now consult AI before, after — and sometimes instead of — seeing a doctor
Over half of recent AI users say they research health questions before or after seeing a doctor, though most still prefer a provider for sensitive conversations
By Tiffany Yu, West Health Institute
One in four U.S. adults — the equivalent of over 66 million Americans — report having used artificial intelligence tools or chatbots for physical or mental healthcare information or advice, according to new research released today from the West Health-Gallup Center on Healthcare in America. Rather than replacing traditional care, more than half say they turn to AI to supplement their healthcare experiences, using the technology before or after seeing a doctor.
